Status: Configuration: supported, but dependent on creator setup, provider credentials, or backend configuration.
Requesting help
- Start with the creator terms - Use the refund or cancellation route published for the offer, when one is provided.
- Keep the payment reference - The provider reference, order reference, and time help support match the event to the correct record.
- Do not retry a disputed payment - A second payment can make reconciliation harder. Ask support to confirm the current state first.
What the platform reconciles
Refunds and chargebacks are handled as changes to the verified finance state. The backend uses the canonical finance ledger and idempotent rules so access, commission, and reversal effects are not applied twice.Useful support evidence
- Account email and role (customer, creator, or affiliate).
- Offer name, order reference, and provider reference when available.
- The exact status shown, time observed, and the next action you expected.
- A redacted screenshot that excludes passwords, card details, and secret keys.