> ## Documentation Index
> Fetch the complete documentation index at: https://docs.levelsell.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Recover safely and capture evidence that makes support faster.

<Note>
  **Status:** Available: documented behavior that is ready to use today.
</Note>

## First checks

1. **Read the current state** - Identify whether the issue is loading, validation, permission, unavailable data, or a failed mutation.
2. **Retry only the failed operation** - Use the visible Retry or Save action instead of repeating payment, publishing, or provider calls blindly.
3. **Confirm identity and route** - Check the signed-in role, object name, and URL before changing data.
4. **Capture useful evidence** - Record the time, route, object name, visible message, and provider reference when applicable. Never capture passwords or secret keys.

## Common cases

* **Login required while active:** Retry once, then sign in again if the session cannot refresh. Preserve the intended return path.
* **Publish rejected:** Open the review checklist, save affected sections, and resolve the exact linked object or validation message.
* **Public link unavailable:** Confirm the owning page, webinar, product, or customer path is published before copying its live link.
* **Workflow has no runs:** Confirm it is published and that a real contact event matches its trigger.

## Contact support

When the same failure continues, send the evidence above to support. Include whether the problem affects creators, customers, affiliates, administrators, or more than one role.

**Support address**

```text theme={null}
support@levelsell.com
```